Although damaged and lost goods are unfortunate, having shipping insurance makes it a little easier to deal with. When packages are lost or damaged on route, you will need to file a claim with your carrier.
The following is a check list of considerations during the claim process:
1) Type of Coverage
It is important to know and understand the type of coverage you have. Standard coverage does not always apply to every situation. This type of coverage will likely include items that were lost or damaged while in transit. It is usually more difficult to be reimbursed for items that didn’t work upon arrival. Be sure to check the carrier’s terms and conditions for damaged goods, for example, electronics and glassware might not be covered. You can also purchase third-party insurance for exceptional circumstances and packages.
2) Supporting Documents
Having the right documents is an essential part of filing a claim. Many carriers have online forms that include the necessary details about the shipment in question. In particular, always ensure you have the tracking number, receipts that indicate the value, proof of insurance; and, the addresses for both the shipper and receiver. It is always a good idea to have this information readily available to save you time if you ever need to file a claim.
3) Supporting Photos
In addition to the right documentation, photos of your package prior to shipping can provide the evidence needed in a claim. Just before you send out your package, take a picture to prove your goods were packed and labeled correctly. This simple step has the potential to make a significant impact in the claims process.
4) Timing
Each carrier will accept claims within a certain time frame. Before filing a claim for a lost package, you must first determine if it is truly lost and not just delayed. Ideally, you should file a claim after a week and up to 180 days for lost or damaged packages. However, always check the respective policies for both the carrier and insurance company.
5) Taking Responsibility
If your package arrives damaged or doesn’t arrive after the suggested waiting period you must inform the carrier. In particular, damaged items should be returned to the carrier in order for the claim to be valid.
6) Reimbursement Process
Since there are various aspects to filing a claim, receiving reimbursements can take some time. It can take anywhere from one week to several weeks for a carrier to investigate a claim based on the circumstances. Reimbursements will only be issued after the investigation process is complete.
Filing a claim doesn’t have to be a burden when you keep these considerations in mind and have PLX at your side. PLX has the experience and technology to make this process hassle-free. Our dedicated team will assist you in the claims process by providing the necessary information when you need it. Contact us today to discover how PLX can help!